Shipping / International Delivery Info
What is Priority Order Processing?
In a rush to get your order? For a small fee, you can select the Priority Order Processing option for shipping and your order will be moved to the front of our queue, expediting shipment. Priority Order Processing does not guarantee delivery time or result in faster transit time. Priority Order Processing is only available for in-stock items.
Do you ship to my country?
We do not ship internationally. We only ship to the locations within the United States. Due to distribution agreement's with our vendors, we're unable to ship to any freight forwarding companies. PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will ship the following business day, Monday.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Credits usually take 7-10 business days from the time we receive your item(s). Your credit card will be charged within 24 hours prior to shipment of your item(s). For orders placed using PayPal as the payment method, we collect payment when the order is placed. For special order items, like Woodpecker's OneTIME Tools, we will charge your credit card once the order has been submitted to the manufacturer for fulfillment.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Shipping Policies
Is shipping FREE?
All Festool orders ship free, with the exception of orders shipped to Hawaii or Alaska.
Signature Required Shipments
For most orders, a signature is not required upon delivery. To add a signature requirement to your shipment, email info@toolnut.com immediately after placing the order. We will do our best to accommodate your request.
All shipments valued at more than $2000 may require an adult signature (by the customer or the customer's authorized agent at the delivery location) upon delivery. Please ensure that someone will be available to sign for the delivery at your chosen location. This protects you from potential theft or misdelivery.
Prior to shipment, email info@toolnut.com for delivery address change requests. We will do our best to accommodate your request. Once an order has shipped, you can manage the delivery via FedEx Delivery Manager.
Hawaii and Alaska
Due to the rising cost of shipping, we no longer offer shipping to Alaska and Hawaii.
What is Priority Order Processing?
In a rush to get your order? For a small fee, you can select the Priority Order Processing option for shipping and your order will be moved to the front of our queue, expediting shipment. Priority Order Processing does not guarantee delivery time or result in faster transit time. Priority Order Processing is only available for in-stock items.
When will my order ship and how long will it take for delivery?
It is our goal to make sure your order is processed quickly and efficiently.
Generally, we attempt to ship orders placed before noon Monday-Friday on the same business day. However, at this time, we are experiencing longer than usual processing times. As such, most in stock orders will ship within 2-4 business days. We apologize for any inconvenience and thank you for your patience and understanding. PLEASE NOTE: We ship on business days. Most orders placed after 11am on Friday will not begin processing until the following business day, Monday.
Please review the product page for the product(s) you have ordered, which will indicate the inventory availability status of the product. Products that are out of stock will be shipped automatically once we receive additional inventory. Products that ship from the manufacturer will be submitted for processing within one business day.
The Tool Nut ships orders using FEDEX Ground or USPS, whichever provides the best delivery to you, unless expedited shipping is selected. The FEDEX Transit Time map below gives rough estimates on shipping times from our New York state warehouse. Please note that we cannot ship to P.O. Box addresses, so please provide a FEDEX deliverable shipping address to prevent delivery delays. The transit times shown are not guaranteed, but indicate expected ship times under normal conditions.
FEDEX Transit Time Map
Expedited Shipping
The Tool Nut makes every effort to process orders as quickly as possibly to ensure fast delivery. However, we cannot be responsible for delivery times of shipping providers. Guaranteed delivery times are based on business days which excludes weekends and holidays. If you require delivery by a specific date and have questions, we encourage you to contact us for more information.
Sales Tax
In 2018, the Supreme Court ruled that online retailers, like The Tool Nut, are required to collect sales tax in states where an economic nexus exists. As a result, The Tool Nut is required by law to collect sales tax on all orders in the states listed below. Also, in some cases, The Tool Nut will drop ship your order from a product manufacturer which may require collection of sales tax in other states where the manufacturer has sales tax nexus. Sales tax will be commuted and applied to your order, when applicable, for your review during checkout. Should you have any questions regarding sales tax, please call, email or live chat with us.
As of October 2019, we collect sales tax in the following states. This list is subject to change without notice.
Alabama, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.
Alabama Sales Tax
Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Seller's program account number is SSU-R010380080.
Are you purchasing as part of a Tax Exempt organization?
Due to distribution agreements with our vendors, we’re unable to process tax exempt status under a “reseller” certificate. If you are part of a non-profit group, government or school, and have a valid tax exempt certificate, please send us an email to info@toolnut.com with the following information:
- Organization Name
- Purchaser Name
- Phone Number
- Email Address (this will be used to make your online account, and for sending order correspondence)
- Billing/ Shipping address
- Legible copy of Tax Exempt certificate
Once this information has been received, allow 1-3 business days for your account to be created and the tax exempt status to be applied.
Please be sure to submit this information prior to placing your order with us. We’re unable to process a refund for taxes after an order has been placed.
If you have any questions, give our Customer Service team a call at 914-621-0200 ext 2.